Questions & Answers

I love the concept of renting, but I've never rented before... How does it work?

It's easy! Schedule an appointment at alexandrias_appointments@gmx.com  to visit our showroom. Come in, try on gowns. Make your final selection & choose the jewelry / shoes & other accessories that you'd like to rent for your special occasion.  If you need help or an opinion we are there for you, or you may bring a friend. Your rental fee is required to reserve your choice. If your wedding or event is on the weekend you may pick up your gown usually on Thursday or Friday. It is returned on the next business day that we are open. Your Alexandria's representive will give you the exact date. Let us know in advance if you will be travelling or if you have a special situation, so that we can work with you on the date  that you need to return your gown.  


What other types of items do you rent?

We rent:

  • Beautiful bridal gowns
  • Bridesmaid dresses/Maid of Honor/Mother of the Bride/Flowergirl
  • Shoes
  • Strapless Bras / Bustiers
  • Prom dresses/gowns
  • Believable bling iced-out jewelry
  • Bridal arches
  • Flower baskets
  • Table centerpieces
  • Standing flower altar baskets
  • Veils
  • Tiara's
  • Petticoats
  • Bridal Jewelry
  • Bouquets
  • Flowergirl Baskets
  • Ring Bearer Pillows
  • Centerpieces
  • Gold or silver Card Boxes

 

Alexandria's Formal Dress Rentals reserves the right to modify our policies, prices and inventory at the discretion of the management at any time with or without prior notice. We frequently review our policies, prices and inventory as our customer base grows and as the business continues to evolve. 


How soon should I come in to rent my gown? We recommend that you come in as soon as you know the date of your event. Most brides book their appointments and rent their gowns a few months in advance. Payment is required to reserve your gown for your event. 

How many gowns do you have in stock?

We have approximately 2000  rental gowns on some days in stock and hundreds more available for special order!  The number of  available gowns may frequently vary based on previous rental reservations, alterations, cleaning, warehoused merchandise, etc.  We've been told by our clients that we have something for almost everyone. We offer a vast array of colors, styles and types of gown all for rent!


What sizes do you stock?

We stock sizes XS-4X. And sizes 1-24; we also have a few size 28's & 30's in stock. These gowns are purchased & stocked based on the fashion designer/manufacturer's availability & our client base demand.  Sizes 28 & above may be special ordered. All gowns are subject to the manufacturer's specifications & product availability.  Just ask, we'll be glad to help. 


How much does it cost to rent a gown?

We try to keep our prices reasonably affordable.

Most of the in-stock formal gowns rent for approximately  $74.99 to $84.99 including a cleaning fee (approximately 90% of our stock). That would be $60 rental rate for a t-length or short gown plus the $14.99 cleaning fee for in stock merchandise only.  In stock long formal length gowns have a rental rate of $70 plus the $14.99 cleaning fee =$84.99. These are gowns that might sell elsewhere for $100 to $199 each. Premium gown rentals are from $134.99  ($114 rental rate plus the cleaning fee $20 = $134.99 and up.  The prices are determined by our retail value index (usually $200 & up) and availablity. 

Quinceneara, Princess Package  in stock merchandise only gown  rental packages are usually priced from $279  and up including a cleaning fee.  That would be $250 Quinceanera formal ball gown (in stock only) plus $29 cleaning fee. The complete Quinceanera package is based on in stock  merchandise only  and includes: Fancy formal length  Quinceanera ball gown, bustier, Crinoline or Hoop slip, Tiara, Necklace, Earrings, Bracelet or Gloves, bustle hooks if your gown needs it, and a matching shawl for church if needed. Special order Quinceanera gowns may be available for an additional fee on select styles, sizes, vendors and colors.

Complete in stock bridal gown rental packages are usually priced from $289 to $299 and up including a $49 bridal gown cleaning fee with a $10 bridal show special discount.  The Bridal rental package is based on in stock merchandise only - formal Bridal gown, necklace, bracelet, earrings, tiara, veil, slip, bridal shawl, bustier and bustle hooks if your gown needs it.

All gown rentals are subject to a cleaning fee. Rental special orders may be available on selected merchandise, it is not available on all merchadise. Customers that place special orders are subject to additional special order handling/shipping fees.  Some gowns are available in certain colors for rent. Other colors or sizes or styles may be available for purchase only.  Some gown styles may be available for purchase only,  some gowns are not available for rent. We do not carry every gown by every manufacturer. 

We do not purchase gowns for rent from vendor's that are outside of our gown network for clients to rent... We do not purchse gowns from the public. If you are looking for a specific type of gown, please provide a link of bring in a photo and we are happy to help.

Alexandria's Formal Dress Rentals reserves the right to modify our policies, prices and inventory at the discretion of the management at any time with or without prior notice. We frequently review our policies, prices and inventory as our customer base grows and as the business continues to evolve. 


How much does it cost to rent a bridal gown? What's included?

*Our in-stock Bridal rental packages are great! They are usually priced from $ 289 to 299 and up  including a cleaning fee.

Your wedding rental special will include:

  • Bridal gown
  • Bustle hooks if your gown needs them
  • Bridal Veil
  • Tiara
  • Necklace
  • Bracelet
  • Earrings
  • Crinoline or bridal petticoat / slip
  • Sizes 1 to 28 in-stock, various colors, styles & brands may be available
  • One (30) minute personal bridal gown fitting appointment at no charge
  • One (30) minute final bridal gown fitting appointment at no charge 
  • $49 cleaning fee is applicable and is included with the pricing mentioned above
  • Some minor alterations may be available for an additional nominal fee.     All alteration requests and are evaluated on a case by case basis
  • This offer is limited to in-stock store merchandise only, date availability, selected styles, colors and sizes. 
  • This is a limited time offer and may be cancelled without further notice. Alexandria's reserves the right to modify it's policy at the discretion of management at any time with or without prior notice. We will review our policies from time to time as our business needs change.

Additional styles and sizes may be available via special order; an additional special order processing, shipping and handling fee is applicable.


When do I pay for my gown rental?

Payment is required to reserve your gown rental and accessories for your special occasion. Because our stock changes rapidly, we are unable to hold merchandise without payment.

We do not order gowns without full payment.


Is there a security deposit required at time of pick up?

Yes. 


How long may I keep the dress?

You will receive your gown 1 to 2 days prior to your event and it is returned to us the next business day. Special arrangements must be made prior to pick up, if this time frame is impossible to keep. 


Do you rent for cruises, events, vacations, or out of town weddings?

If you are planning a vacation, honeymoon, cruise, wedding or event out of town please let us know. We will make every effort to accomodate your special circumstances.You can usually pick up your gown 1 day before your departure. Gowns need to be returned in person or via the mail system. Remember if you are going on a cruise, you may have a least 1 formal night.


Do I get the dress cleaned after I wear it? No, we save you time & money. We are able to offer you a nominal cleaning fee with your rental!

How frequently are your dresses cleaned? Dresses/gowns are cleaned after each rental. They are carefully inspected, cleaned, sanitized & packaged beautifully so all you have to do is go home & get dressed!  

What if I saw my dream dress on-line, or in a magazine or at a high priced retail prom or bridal store? It's always best to bring in the photo so that we can help you match it or find something very close. We carry some of the gowns you see in fashion magazines. Please remember the models used by the bridal designers average 6' tall and usually wear a size 4, so unless you are this tall and wear a size 4 the gowns may not look the same on you. If you see a gown that you love at another store or on-line please let us know.  Please include the designer and style number, web address & we  will try to locate the dress you have your heart set on.  We can check to see if it is a gown that we can obtain for you or that we may want to add to our collection.  Because we have access to many retailers there is a good chance we can do the work in locating your dream dress and still save you money.

Where do your gowns come from?

Many of the gowns are purchased across all over the country. We stock the latest fashions.  We maintain good relationships, which is why we are able to offer new exciting merchandise. We buy fashionable quality gowns.  New gowns are added constantly depending on the availability. We like to add gowns on a weekly basis. Check back if you do not find the dress of your dreams. It just may be on a date! 


How does your Custom Gown Index work? At Alexandria's we make a reasonable effort NOT to rent or sell the same dress model, in the same color, by the same designer, to anyone informing us that they are attending your event.  However, we are unable to guarantee this will not happen. Alexandria's Custom Gown Index applies only to gowns from our store. There is always the possibilty that the gown you selected could have been purchased by someone at another store or boutique. Periodically, a client may state they are attending one function and decide to go to another, or end up at the same restuarant,etc. This service is offered as a courtesy to our clients and we cannot guarantee that computer/human error may or may not occur.  Since, there is no charge for this service to you, there is no compensation implied or otherwise stated to you (the client) in case of error.

May I bring my children in?

We are a specialized facility, in particular, we specialize in the ladies formal gown rental industry.  We provide a service as well as a product. A great portion of the gowns we stock are delicate and expensive.  Due to the size of the facility and the type of inventory that we stock, no children please unless they are being fitted.   We strongly advise you not to bring children to a bridal or formal wear store. Your wedding or formal gown choice is one of the most important decisions you will make for your  special event. For the rest of your life you will be looking at photos of yourself in a special gown. We find that when client's are shopping for a special event  or formal gown, most need and want to be able to focus and concentrate without distractions. Selecting your formal gown is an important decision. We want to give you the best possible customer service. You deserve it! Children can sometimes be a huge distraction to you and other clients in the shop. For a pleasant experience for you and other clients, please leave the children at home with a responsible adult.


May I cancel or change my special order?

Once we receive your rental special order, for your protection we place it immediately.  Once placed, it cannot be recalled and we must accept it and pay for it. Therefore orders are not cancellable or exchangable or refundable. Please select your gown, size and color carefully. If you place a gown rental special order, you will be charged additional special order administrative fees including shipping, handling and processing fees. The full rental payment plus special order fees are required at the time your gown is ordered and is non-refundable unless we are unable to obtain your gown.


Do you offer alterations on your gowns?

We are able to accomodate most of your reasonable alteration requests. Alterations may be provided and are all evaluated on a case by case basis. Please keep in mind that a special order is not a 'custom' order. Frequently, gowns may require alterations to fit you correctly. Gowns are made to the designer/manufacturer's specific size chart, not to your specific measurements.  The length of most formal gowns are (58 to 60 inches) from the hollow in your throat to hem. Your gown may require hemming.

Since, we are fitting the rental to your body. Customers must pay for any alterations.  All alterations are perfomed in-house. Clients are not allowed to make any alterations, use hem tape, etc, on any product, unless you have  express written permission from Alexandria's Formal Gown Rentals prior to your event date. All rental gowns remain property of Alexandria's.


May I cancel or change my formal gown (non- bridal) rental?

Please select your formal gown carefully. Exchanges & refunds are very costly and time consuming. Our policy is similar to and meets the general industry standard for most Bridal shops & Formal wear rental stores surveyed. 

In-store stock gowns only:   

  • Cancellations must be made and received within 24 hours of initial rental agreement inception in writing, and/or no later than 48 hours prior to the scheduled pick up time and date; whichever occurs first to receive a refund. If your event or your scheduled pick up date is within 48 hours of the inception of your contract, there are no cancellations, refunds, date changes, exchanges or store credit permitted on any item.  Alteration fees are not refundable nor transferrable under any circumstances. All cancellations must obtain a Cancellation Request Code authorization from Alexandria's for validity.       

  

  • After the initial 24 hour time frame, cancellations are not permitted, not refundable, nor will any in-store credit will be issued. Alteration fees are not refundable nor transferrable. Exchanges are permitted one time at no additional charge for an in-store stock gown only.  Bridal gown exchange must be for a like product (bridal gown for bridal gown,etc.) and only for the one time exchange only. Your scheduled wedding date may be changed one time only. Exchanges, refunds or cancellations are not permitted once your items are picked up from Alexandria's.

 

  • If you are booking your gown rental and your scheduled pick up date, or your special event is within 48 hours, exchanges and cancellations are not permitted. There are no refunds or store credits.  All rentals & sales are final.

May I cancel or change my bridal gown or bridal party rental? Our policy is similar to and meets the general industry standard for most Bridal shops & Formal wear rental stores surveyed. 

In-store stock and special order gowns - Bridal, bridal party attendants, bridesmaid, princess package, flower girls, graduation, quinceanera, damas:

  • No cancellations, no refunds, no in-store credits on gowns or accessories. Exchanges are permitted one time only, on in-store stocked Bridal gowns. Bridal gown exchange must be for an in - store like product (i.e. bridal gown for bridal gown) only. Your final bridal fitting will take no more than 45 minutes. No refunds, cancellations, exchanges, or store credit on special order gowns.

What are some of the occasions you've rented gowns?
  • Proms
  • Weddings
  • Quinceanera's
  • Sr. Ball
  • Church events
  • Sweet 16 celebrations
  • Homecoming
  • Winter Ball
  • Cruises
  • Graduation
  • Aurora Borealis
  • New Year's Eve parties
  • Charity Events
  • Casaba
  • Hearts of Fire
  • Banquets
  • Debutante Balls
  • Renewing of Marriage Vows
  • Media Events
  • College Socials
  • Holiday Parties
  • Award Events
  • Holiday Parties
  • Anniversaries
  • Academy Awards
  • California coast beach weddings
  • Las Vegas/ Reno/ Lake Tahoe Nevada Weddings
  • Company Christmas Parties
  • Receptions
  • Fund Raising Events
  • Weddings in Park settings
  • Formal Birthday Parties
  • Shriner's Balls
  • Beautillions
  • Conventions
  • Pageants
  • 2005 Ignaugration Ball for President Bush
  • People's Choice Awards
  • 2005 Grammy Awards

 


What types of wedding dresses do you carry? We carry various types of wedding gowns, from informal to formal. Some with & without trains & detachable trains.

Do I need an appointment?

So that we may provide an ultimate shopping experience for each of our clients, we require appointments. Please book your appointment on-line. It's easy! Just click on www.alexandriasformal.com/page/page/2219518.htm. to schedule your appointment today! No children please unless they are being fitted. Please be kind and arrive on time for your appointment. Clients arriving 15 minutes late or more than your scheduled appointment  time may have to reschedule for another time frame. Selecting your formal gown is an important decision. We want to give you the best possible customer service. You deserve it! For a pleasant experience for all, please leave the children at home with a responsible adult.


Do you offer special rates/discounts to large groups attending fund-raising events?

Alexandria's would like to be your official dress/gown formalwear provider to the ladies attending your corporate convention, charitable & fund raising events. Depending on volume, availability  the circumstance, we frequently provide generous group discounts to corporations, churches & organizations. We frequently provide the flyers & out of town order forms. If you would like additional information about 'large group disounts' please call 916.787.0900 and ask for about our corporate rates. Large group discount rate minimum is based on 21or more rentals for one event.

 


Price, Policy and Inventory Changes Alexandria's Formal Dress Rentals reserves the right to modify our policies, prices and inventory at the discretion of the management at any time with or without prior notice. We frequently review our policies, prices and inventory as our customer base grows and as the business continues to evolve.